FAQ

When will my order be shipped?
Orders are shipped within 3-5 business days.

When will my order arrive? Domestic (USA) orders are shipped by USPS and typically arrive within 4-6 business days. International orders typically arrive within 1-3 weeks of shipment.

Why is international shipping so expensive?
Sending packages abroad involves transportation and equipment, fuel surcharges, hiring 3rd party carriers for overseas legs of the journey, etc. We'll update our shipping charges if we have the opportunity to lower them, as we understand that shipping is a big consideration for online purchases.

Please note that shipping costs are exclusive of any import tax or customs duties which may apply upon delivery depending on the country.

What is your return policy?
All sales are final. We are unable to accept returns and we do not provide refunds. You can find our return policy here. 

What if my package is lost or stolen? 
Please check with Route or your local mail carrier if you encounter any issues or delays with your delivery.

Where can I buy your books in person? You can find our books in indie stores around the world, and books are always available for purchase online on our website. Check out our stockists here.

Do you sell on Amazon?
No. As a small business and publisher, we decided early on that we wanted to work primarily with other small businesses and support indie bookstores, who work hard to provide unique spatial experiences and thoughtful curations of books.

Can I carry your books in my store?
Yes! Please use our Faire Direct link for wholesale orders.

Where will the Big Cities Little Foodies series go next?
Follow us on Instagram to find out!